FAQ
Frequently Asked Questions
Help! I can smell gas! What do I need to do?
If you can smell gas or think you have a gas leak you need to act quickly.
- Call the National Gas Emergency free of charge, 24 hours a day:
- Call 0800 111 999
- Open doors and windows to ventilate the area
- Turn off gas at meter, or at the tank if you have LPG
- Don't smoke or use electric switches or naked flames
- If you're feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.
- Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can – and do not use it again until it has been fixed and checked.
Help! My Carbon Monoxide alarm is sounding! What do I need to do?
- Open doors and windows to let in fresh air, turn off gas appliances and leave the house
- See your doctor or go to hospital immediately - tell them you suspect carbon monoxide poisoning, so they can check by doing a blood breath test
- Call the Gas Emergency Helpline on 0800 111 999 if you think there is imminent danger
- Arrange for a Gas Safe registered engineer to check your gas appliances, flues and pipes
How do I top up my boiler pressure?
- Check for leaks in the system. If you find a leak, call an engineer to repair your boiler immediately.
- If there are no leaks, you can try to re-pressurise the system by carefully following your boiler manufacturer's instruction manual. If there is still no improvement, you should call an engineer as it's likely there is a failed component in the system.
What is central heating sludge?
Sludge, or magnetite, to give it its proper name, is a black substance in the central heating pipes made up of dissolved and rusted metal. It forms when the water in the system reacts with the metal in radiators and pipes.
Because sludge is heavier than water, it can settle in radiators and pipework and, if left to build up, it can damage the boiler and the system.
How often should I get my boiler serviced?
Getting your boiler serviced when there doesn’t appear to be any issue may seem unnecessary, but servicing your boiler once a year should help to prolong its lifespan.
Having an annual service should help you avoid unforeseen problems with your boiler, and keep it running efficiently.
What size boiler do I need?
The only way to correctly determine what size boiler you need is by calculating the heat demand or heat loss of the property. Many rules of thumb and simple calculators exist but these are not accurate enough to obtain the correct figure.
Are your engineers gas safe registered?
Yes, we are fully gas safe registered. It is very important that anyone working on a gas appliance is fully registered.
What areas do we cover?
- Cumbria; Kendal – Windermere – Bowness on Windermere – Grange over sands – Ulverston – Keswick – Grassmere – Ambleside – Shap – Penrith – Coniston – Workington – Whitehaven -Appleby – Tebay – Milnthorpe – Kirkby Stephen
- Lancashire; Lancaster – Morecambe – Caton – Scorton – Garstang – Heysham – Hornby – Gressingham -
- North Yorkshire; Kirkby Lonsdale – Bentham – Ingleton – Hawes – Dent – Settle – Leyburn